The Compassion Collaborative: Essential Safety Net Provider

At The Compassion Collaborative, we are proud to be an Essential Safety Net Provider in Colorado, offering accessible mental health services to individuals in need. This means we are committed to providing care to individuals who may face barriers to accessing traditional services. We serve individuals ages 4 and up, ensuring that members of our community throughout Colorado can access the support they need to thrive.

As an Essential Safety Net Provider, we offer services that are specifically designed to help individuals navigate challenging times and improve their mental health and well-being. This includes addressing critical needs like trauma, stress, anxiety, depression, family dynamics, and more. We help ensure that services are available to individuals who qualify for financial assistance. We also connect clients to important services and community resources to improve social determinants of health, which can affect everything from employment and housing to personal safety and overall life satisfaction.

Being part of the safety net means we provide services on a sliding scale for individuals who need access to therapy but are facing financial hardship. We understand that therapy should be accessible to everyone, regardless of their financial situation. If may qualify for Medicaid and need help applying, we can help you get connected with someone who can help.

Our team works to connect individuals and families to community resources and ensure continuous care, fostering long-term health improvements. Whether it’s through individual therapy, family therapy, or support with other aspects of mental health and well-being, our goal is to make sure that everyone has the opportunity to receive the care they deserve.

If you’re interested in learning more about our services, or if you need help applying for Medicaid or utilizing our sliding scale fee schedule, please reach out to us.

Exclusion Criteria: The CC does not have the capacity to offer Substance Use Disorder services to individuals who have significant addiction concerns outside of our scope of services and we will refer to organizations who are better equipped.

Grievance Procedure for Clients

At The Compassion Collaborative, we are committed to providing high-quality care and maintaining a respectful, safe environment for all clients. If you have concerns or grievances, we encourage you to let us know so we can address them promptly and appropriately.

How to Submit a Grievance

Internal Process:

1. Fill Out a Grievance Form: You may submit a grievance using our Grievance Report Form. Forms are available on site or by requesting one from our clinicians or administrative staff. You may email a completed form electronically via email to Haley@thecompassioncollaborative.com or you  can provide a completed paper form to any staff member. If you prefer to submit your grievance verbally, a staff member will document it for you.
2. Acknowledge Receipt: We will acknowledge receipt of your grievance within 3 business days via the contact information provided.
3. Review and Investigation: We will investigate your concern thoroughly, including reviewing any relevant records and speaking with involved parties.
4. Resolution Timeline: A resolution will be provided within 30 business days. You will receive a written response detailing the findings and any corrective actions taken.
5. Further Assistance: If you are not satisfied with the resolution, you have the option to escalate your grievance to the Behavioral Health Administration (BHA).

Behavioral Health Administration Process:

1. You can submit a grievance to the BHA using one of the following methods:
• Email: CDHS_BHA_complaint@state.co.us
• Online Form: BHA Individual Complaint Form : https://docs.google.com/forms/d/e/1FAIpQLSdnnzvTFmDabRJxleHjgFz8_yx_kxylsx4tdrbP7a_uROu2QA/viewform
• Phone: 303-866-7191
2. The BHA will investigate your grievance and provide a written response within 30 business days.
3. The response will include information about how to contact the Behavioral Health Ombudsman for additional support.

Your Rights

• You have the right to submit a grievance without fear of retaliation.
• Your grievance will be handled confidentially and respectfully.
• You may request assistance in completing the grievance process.

Contact Information

• Email: Haley@thecompassioncollaborative.com; admin@thecompassioncollaborative.com
• Phone: 719-357-7504
• Address: 5225 N Academy Blvd. Ste 105 Colorado Springs, CO 80918

INSURANCE:

We have therapists who can accept Medicaid, Aetna, Cigna, United Healthcare, Optum, Kaiser, Medicare, and Anthem/Blue Cross Blue Shield. Call your plan to verify coverage before scheduling an appointment. Clients utilizing insurance coverage through insurance are subject to a different fee schedule than those listed, as fees will be specific to your plan, copay/coinsurance, and deductible. 

Our fax number has changed to 719-434-9867